Elevate Productivity: Combine Quality Assurance with Performance Analytics
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Agent performance is vital for CX success. Taking a holistic approach to monitor, evaluate, and manage agent performance can be a game changer for driving productivity at scale.
Join Sunbasket's Daniel Simon, Business Systems Analyst, and Pathlight's Lauren England, Director of Customer Success, as they discuss strategies, benefits, and impact of combining QA and performance analytics to manage support teams’ productivity and improve customer experience.
In this webinar, you'll learn:
- What drove Sunbasket to change their QA and performance management process
- How they pulled off an essential platform change
- What benefits they saw after making the switch to Pathlight
- Best practices for managing and maintaining a high-performing CX team