Building a KPI Strategy that Drives Performance in 2023
March 30th • 11:00-11:30am PT
Calling all Ops Leaders! Do you have a KPI Strategy?
Operations Leaders are often “the keeper of KPIs,” but how often do we actually review and reconfirm our reasons for tracking each metric? Choosing what to manage and measure is the critical first step to driving business outcomes, as those KPIs will drive behaviors at every level of the organization.
In this economic environment, Operations Leaders should take a fresh look at their current KPI Strategy and make sure they are setting their business units up for success.
Join Laura Xiao – Head of Strategy and Business Operations for Client Services at Stitch Fix – as she shares her journey of rebuilding a KPI Strategy that touches thousands of employees at one of the most data-driven companies in the world.
In this webinar, you'll learn how to:
- Build a framework for creating your own KPI Strategy
- Identify the right (and wrong) types of metrics that can drive employee behavior at scale
- Manage executive and line-of-business stakeholders during this process
- Leverage technology to accelerate and maximize the adoption of new KPIs